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Return Policy

  • All customized canes are not qualified for return.
  • All damages must be informed within 15 days from the receiving date.
  • 30-day money back/exchange guarantee (from the Date of receiving) for all return products and defective products. There will be a 15% restocking fee for return. For free shipping items, the original shipping charges will be applied to the refund when the merchandise is returned.
  • Exchanges: You MUST return the item(s) first before replacement part(s) will be sent. TIPS: DO NOT throw away your original boxes and parts.
  • For all Damaged items, we will claim with Fedex, UPS, or USPS. Please be sure to keep the original packaging boxes so that Fedex, UPS, or USPS can come and inspect them. If you lose your original packaing boxes, you may not be able to claim for the damaged items.
  • All merchandise returned must be shipped Freight Prepaid. Products must be received within 10 days of the RMA number issue date. Products should be in their ORIGINAL CONDITION and enclosed in their original boxes. All original manuals and accessories should be included. If the products are not in their original condition or incomplete; they may be rejected or subject to a 30% or more restocking fee.
  • Any physical damage caused by mis-handling or abused shall void the warranty. No RMA number will be issued without the correct Order Number. RMA number should be clearly marked on outside of the boxes. Failing to do so will result in delaying RMA process.
  • All parts with permanent marks on them will not be qulified for exchange or credit.
  • All warranties are based on the manufacturer of the product.
  • There will be a 15% restocking fee on all of the refused shipments or returned merchandise.
  • Shipping/Handling charges are non-refundable.
  • No returns or exchanges for hardwares will be given after 30 days from received date.
  • All RMA shipment returning to the customer will be shipped by normal ground services. Other shipping methods can be arranged with additional charges.

To receive Credit, Repair, Or Exchanges:

If you are qualified for credit, repair, or exchanges. You will need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send a e-mail to service@simplymedsupply.com to obtain a RMA number for credit, repair, or exchanges.

Please send us the following information:

  • Your Name
  • Phone Number
  • Product Number (If any)
  • Product Description
  • Serial Number (If any)
  • Order Number
  • Reason for returning the merchandise.