1. Where is my order?
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- Please allow 1-3 business days for processing your order unless the
products specified the approximate date that they will be shipped.
- Please note that business days are Monday - Friday.
- Orders placed on Friday will take 2 more days to process because
we are closed on the weekends.
- Once the order was shipped, you will be getting a tracking number
through e-mail.
- You may also check the order status on our website.
2. Are your products new? Back
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- Yes, all of our products are BRAND NEW unless specified.
3. How do I find the right length of cane for my height?
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- Put on the your walking shoes.
- Stand as upright as possible.
- Allow both arms fall to the sides naturally (with normal
relaxed bend at the elbow).
- Take a tape measurer and measure from the wrist joint
(bottom crease at the wrist) down to the floor. Please round up to the
nearest half inch. Best to have someone else measure for you.
4. What shipping carrier do you use? Back
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- We use 3 different carriers to ship our products: Fedex, UPS, or
USPS.
5. Is simplymedsupply.com Secure? Back
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- Yes, We use Yahoo secure servers to protect your personal information,
including your name, address, and credit card information. Yahoo uses
the Stronghold secure server, currently the second-best selling secure
server software and, in our opinion, the best product technically. It
supports industry-standard 128-bit SSL encryption
6. What are my payment options? Back
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- We accept Visa, Mastercard, American Express, Discover, and Paypal.
7. Do you charge sales tax? Back
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- We only charge sales tax to packages that are billed or shipped to
California.
8. What is your return policy? Back
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- We offer a 30 day return policy (from the date of the shipment). Please
see our return policy page. You must request
for a return authorization number before returning any packages.
9. Is it safe to enter my credit card information on your website?
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- Yes, our website has Secure Socket Layer (SSL) technology (the same
technology that banks use), which will make it impossible for anyone
to steal your information.
10. What is the weight bearing capacity for your canes?
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- Our one piece crook handle canes will support weight
up to 250 pounds.
- All two piece canes with metal band connectors are
designed for style and are not meant to be weight bearing canes. They
should be used as walking aids.
- Our Hercules series offers canes that will support
up to 500 pounds (listed under Canes/Barriatric).
11. Do you accept Paypal? Back
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- Yes, we do. Please choose the Paypal button at the shopping cart
page to submit your order via Paypal.
12. Do you ship internationally? Back
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- Yes, we currently ship to United States, Puerto Rico and Virgin Islands.
13. Does simplymedsupply.com sell or release my personal information?
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- simplymedsupply.com respects your privacy. We will not under any circumstances
sell or release your information to anyone. All of the information obtained
from our web site, will be used for processing purposes only. The only
e-mail you will receive from simplymedsupply.com will be in regard to your
order, RMA status and other information you may have requested.
14. If I lose my order #, where can I get it?
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- You can locate your order # on the shipping label of the package.
If it is shipped by Fedex, please click
here to see the Fedex Label. The order # or invoice # will be where
the label shows INVOICE #. If your order was shipped via USPS, click
here to see the USPS label. The order # or invoice # will be between
the brackets. Or you may contact us with your billing zip code and e-mail
address so that we can check it for you.
15. What hand should I use my cane in?
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- Canes are used in the hand that is on the opposite side of the injury.
16. What length should my cane be for proper use?
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